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Workorder Deadline calculation

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Denis_35
Honored Contributor.

Workorder Deadline calculation

Hello!

I am trying to calculate deadline for Workorders as like as Service call's deadline, using workgroup's Holiday and Free day calendar.

I set "Opening Hours Calendar of Assigned Workgroup for All Items" in Tools - System - System panel - General settings - Application. Also i created Holiday and Free day calendar and assigned them to workgroup, created UI rules for Priority - Deadline dependencies: Low - current date + 24 hours, Medium - current date + 8 hours, High - current date + 4 hours.

It works, but without using Holiday and Free day calendar.

What is wrong?

 

Service desk 4.5, service pack 37.

5 REPLIES
Denis_35
Honored Contributor.

Any ideas?

Any ideas?

viprom
Micro Focus Expert

Re: Any ideas?

Hi Denis,

 

It might be that service level is missing.
However this is a difficult topic, too hard for troubleshooting via forum.

Hope someone else could come up with a better idea..

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Denis_35
Honored Contributor.

Re: Any ideas?

Where service level is missed?

Denis_35
Honored Contributor.

Re: Any ideas?

Up!

I've not found answer for this question yet :(

DrFoul
Honored Contributor.

Re: Any ideas?

Hi Denis_35,

 

This looks like more difficult than I can comprehend in an abstract setting like these forums.

Please submit a support case in SSO, so we can spend more time investigating.

 

If this happens in demo-DB too, then only need to add your code as attachment, and I can try to replay the scenario.

Otherwise, add as many configuration details as possible, maybe even DB dump.

 

Best regards,

Rudolf (you know who)

HPE Software Support

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