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Work Orde Priority Duration Settings - this exist?

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Oscar U Diaz
Regular Collector

Work Orde Priority Duration Settings - this exist?

Hi everyone,

How I can do to calculate automatically (like in service calls) the Priority Duration Settins in Work Orders, this is possible??

Thank´s

Oscar Díaz
3 REPLIES
The Pike
Honored Contributor
Solution

Re: Work Orde Priority Duration Settings - this exist?

AFAIK, only Service Call and Incident are capable of using Service Level to calculate Duration based on Impact-Priority mapping.

The Pike
Oscar U Diaz
Regular Collector

Re: Work Orde Priority Duration Settings - this exist?

Hi, The Pike, true, but there any way to do something similar?
The Pike
Honored Contributor

Re: Work Orde Priority Duration Settings - this exist?

I can only think of Business Logic rules with external updates to have a web server calculate the deadline/duration or the same with a web-api java program.

Hope this helps.

The Pike
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