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Why i can't find the break record when Use SLM

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Alex Han
Trusted Contributor.

Why i can't find the break record when Use SLM

Hi, guys:

I have problem when using SLA in incident process.
I have defined SLA and SLO(available and response) and assigned one SLA in one incident ticket.
When i close the ticket with the down start and end time, I can not find any chang in SLA result.

What's the problem and what else should i do?

Thanks!
1 REPLY
Alex Han
Trusted Contributor.

Re: Why i can't find the break record when Use SLM

Sorry for missing that i did it on OVSC62