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When status = pending, than stop the time calculation.

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Pinion
HPE Expert

When status = pending, than stop the time calculation.

Hi all,

Please help, I try to figure out this req in OVSD as we put status to pending and need OVSD to pause time calculation.

-_-"...
bR,
Krieng.
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4 REPLIES
Roman Frolin
Respected Contributor.

Re: When status = pending, than stop the time calculation.

Admin console/data/codes/service call (or what you want)/service call status/ set state to not acountable ?
Mark O'Loughlin
Acclaimed Contributor.

Re: When status = pending, than stop the time calculation.

Hi,

check the following posting and the attachment.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=983585
Pinion
HPE Expert

Re: When status = pending, than stop the time calculation.

Am I missing something, or is there a way to create a function that allows me to subtract one value from another?
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Ruth Porter
Acclaimed Contributor.
Solution

Re: When status = pending, than stop the time calculation.

Hi there,

It is possible to use the functions available from SP7 to calculate some of what you want but the but there are 2 problems:

1. No calculations take support hours into account
2. The Add timespan function does not allow you to use an attribute to add to a time but only a fixed value.

So you can take pending into account in reporting but not in realtime durin g the life of a call.

Regards

Ruth
http://www.teamultra.net