Weirdness in mass relating Service Calls to Incident
I'm running Service Desk 4.5 SP11....
Somewhere in the forum I found a way of relating several Service Calls to Incidents, and the process for this are:
1. Open your ServiceCall ang go on tab Relation; 2. Give F2 from keyboard or from menu Tools select Advanced Search; 3. Search for your incident; 4. Select all of them from Search result list by using Shift or Control. 5. With left mouse button drag and drop them to field relation on ServiceCall form. 6. Select type of relation
It appears this work for everyone EXCEPT for System Administrator... Just wondering if anyone else has experienced the same issue and if future service pack will fix this?
Re: Weirdness in mass relating Service Calls to Incident
The part that doesn't work is when highlight and drag the Service Calls over to the Relations tab of the Incident - instead of displaying a "page" with a "+" icon to it, it displays a circle with a line across it. So it doesn't allow to drag and drop using the system administrator role. But other users can.