I'm having difficulty with the WebConsole and accessing configuration items. When I do an advanced find for a configuration item, the results will be displayed below the search fields. All relevant data is shown and seems to be pulled from the DB. However, when I click on the link for that CI and the popup window loads, I get "The selected item is not available."
If I take another route to select the CI(click Configuration Item on the left menu) I get a different error: "Data Unavailable".
Service calls and work orders display fine with all of the correct information. Does anyone have any idea why this is occuring?
The attachment shows the "data unavailable" error. It is simple enough, I just wanted you to know what I was seeing. The other error looks the same, but with different text obviously.
Check the access rights to the user that you are using to access this. If you can access the remaining details from DB, it can't be a DB connectivity issue. Also, check your DB for inconsistency using the "sd_dbconfigwizard.bat -CHECKSTRUCTURE" command.
Hope this helps...
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.
I apologize for not clarifying. I don't believe it is a DB issue as all data is available using the OV Service Desk client. All CIs can be viewed along with anything else that should be available. I suppose it could have something to do with user rights related to the web portal only, but the said user is able to access all information from within the client. Not to mention any Service Calls and Work Orders from the portal.
In light of this information(which I should have supplied in the first place), are their any other reccommendations?