As far as i have read WBEM has not been supported by Windows 2003 computers. On the other hand CI integration is achived by using Wbem ODBC driver from Servicedesk. Is there any way to install Wbem on XP or 2003 or any workarround?
The bit you need is "ovsdsync". It is part of recent (>SP11?) Service Packs. If you expand the SP package or open it with winzip, look for itsm006849 in the /doc directory. There is documentation on how to run it plus the executables and import mappings, though there was a problem with the mapping in SP16.