Service Desk Practitioners Forum

Views - Client side - system sid

Respected Contributor.

Views - Client side - system sid

Hi all,
I'm working with SD4.5 SP20.
We have implemented a new Change Management Process with several revised views.

Most of my users use these views, some of them have altered them on their client-side.
I would like them to use again the views I have reset and thus override their changed views. It seems I cannot push this from server side, only reset this from client side.

How can we do things like this ?
Acclaimed Contributor.

Re: Views - Client side - system sid

Hi Patrik,

You can only do this by revoking their ability to alter system views.

You can do this by going to: Tools\system\security\access\role\customization\custom system views allowed.

When you disable that, they can no longer alter the views you made.

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Respected Contributor.

Re: Views - Client side - system sid

Yes, but of course ...
But, Can they still create their own views then?