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Viewing multiple attachments (4.5-SP21)

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Terry A. Moir
Outstanding Contributor.

Viewing multiple attachments (4.5-SP21)

When opening a Change with multiple attachments (19 in one case), we only see one row of attachments - the slider bar at the right of the attachment area does not show up by default. When we right click and toggle, then toggle again, the slider bar does show up. Anyone else have the same problem?
3 REPLIES
Tim Schmitt_4
Honored Contributor.
Solution

Re: Viewing multiple attachments (4.5-SP21)

Hi Terry.

We are on SP20 and have the same problem.

http://openview.hp.com/ecare/getsupportdoc?docid=ITSM008888

It is reportedly resolved in Service Desk 5.0, which we don't plan on moving to. The toggle trick is the only way we know of to get the scrollbars back.
Terry A. Moir
Outstanding Contributor.

Re: Viewing multiple attachments (4.5-SP21)

Known bug...
Terry A. Moir
Outstanding Contributor.

Re: Viewing multiple attachments (4.5-SP21)

Just as a follow-up, received this response from HP:

"I am sorry to inform you that the labs have processed this problem report and have determined that it will only be fixed moving forward to 5.X.

As you point out, using toggle will get you the scrollbar (for this item and for this session) in the thick client.

You can also consider using the web console client. I just tested it and every attachment was visible directly from within the change, without any additional action required."

Hmmm...and I thought HP were continuing to fix 4.5 bugs....

Terry