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View with unsolved Service Call´s, Incident´s and Work Order´s.

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J.A.S.
Collector

View with unsolved Service Call´s, Incident´s and Work Order´s.

Hi guys...

There is a way to create a View with unsolved Service Call´s, Incident´s and Work Order´s all in just one single view?

Thanks a lot!
6 REPLIES
Sam decosta
Esteemed Contributor
Solution

Re: View with unsolved Service Call´s, Incident´s and Work Order´s.

Hi,

Yes you can create the view under Service Today and give filter as Status not equals to Solved.

Status will not be available in Field list.

Just copy and paste Status (Service Today);Text there.

Thanks,
Avinash Shrivastava
J.A.S.
Collector

Re: View with unsolved Service Call´s, Incident´s and Work Order´s.

Hi Avinash!

Thanks for the quick response.

How can I filter that Status (Service Today) to only show the Non-Solved and Non-Closed items?
Ken Briscoe
Honored Contributor

Re: View with unsolved Service Call´s, Incident´s and Work Order´s.

I don't believe you can filter on Status in Service Today (you can only display it).
You can filter on Actual Finish though. So we use IF ACTUAL FINISH is EMPTY as our filter. And then in each module we only allow Actual Finish to be entered for Completed or Closed ("Solved") Statuses.

Another way is to use Assignment Status and fiddle that in each module, because Assignment Status is global. I think you can filter on that.
My email is kenilian@bigpond.com.au
Sam decosta
Esteemed Contributor

Re: View with unsolved Service Call´s, Incident´s and Work Order´s.

Hi,

You can filter the status in Service today. Open Filter Tab then click on Add filters button and type Status (Service Today);Text.

Status field will not be availble in list, so you need to tyoe it.

Refer the attched screen shot for help.

Thanks,
Avinash
Ken Briscoe
Honored Contributor

Re: View with unsolved Service Call´s, Incident´s and Work Order´s.

Good trick Avinash - I'd forgotten about that. Thanks.
My email is kenilian@bigpond.com.au
J.A.S.
Collector

Re: View with unsolved Service Call´s, Incident´s and Work Order´s.

Thread closed...
Shrivastava Avinash give me the rigth solution.
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