Service Desk Practitioners Forum
Showing results for 
Search instead for 
Did you mean: 

View to see if priority has been changed

Bo Pyskow

View to see if priority has been changed

Can i create a view that shows me if the priority of a problem has been changed, like from high to medium.

I just need a view, but i cant see any posibilities to filter or monitor if the Priorityhas been changed.

Does anyone know, or have any other ideard on how to do this.

Using SD 4.5 SP17

Bo Pyskow
George M. Meneg
Honored Contributor

Re: View to see if priority has been changed

Hello Bo,

You need just one DB or UI rule and a custom boolean.

The rule is simple, will be triggered when a value have been changed and Priority is Anything(*). Then set this custom boolean to true.

If you want to keep track of the last Priority then you need another UI rule and one custom text field. The UI rule will be triggered when an item is opened and will copy Priority to the custom text field.
menes fhtagn
//Add this to "OnDomLoad" event