Service Desk Practitioners Forum
cancel

View in SP

Highlighted
Carlos_211
Super Contributor.

View in SP

Hi,

Is it posibble to customize a View in SP (restricted or global) in which the user can see only the Service calls in which he is in the organization of the caller?

Note: Exist a field in which you can set: I am part of the assigned organization, but I think that organization is not the organization of the caller. It is the organization of the assigned person.

Am I wrong? Any Idea?

Thanks a lot !!

Carlos
1 REPLY
Gyula Matics_1
Acclaimed Contributor.

Re: View in SP

You are right, you can't do that with just customizing the view.

You need to modify the source of the service pages and set up your own view.