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View Modification Services / CI (V4.5 SP14)

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Hanspeter Loche
Regular Collector

View Modification Services / CI (V4.5 SP14)

Hi All

I tried to modify the view of Services within Configuration Items (Services Tab). I made that when we had SP7 but now, with SP14, it seems there is no way to modify the view - at least not by right-click.

Does anyone have the same experience or do I something wrong.

Thanks for help or sharing of information
Hanspeter
5 REPLIES
Anda Apine
Member

Re: View Modification Services / CI (V4.5 SP14)


Check access rights role for account you are working with. Customize system views should be allowed. See attachment.
Hanspeter Loche
Regular Collector

Re: View Modification Services / CI (V4.5 SP14)

Hi Anda

Thank you for help. I'm System Administrator (see my attachment). How can I modify this field? As a Super System Administrator? :-)

Thank you
Hanspeter
Anda Apine
Member

Re: View Modification Services / CI (V4.5 SP14)

With System administrator it is OK. For me it is the same.

Try to do this:
modify "Service View" in admin console: Presentation/Views/Service.

In CI form Service tab this view is used.
It worked form me SD4.5 SP13.

Anda
Hanspeter Loche
Regular Collector

Re: View Modification Services / CI (V4.5 SP14)

Hi Anda

Thanks again. Obviously we have a different problem. I can modify your mentioned view but it takes no effect. I tried several things like purging cache, connect as another user...

May be I need to investigate deeper.

Thank you anyway, you gave me some hints where I could have a closer look

Hanspeter
JaS_4
Honored Contributor

Re: View Modification Services / CI (V4.5 SP14)

Hans,

Double clicking doesn't work for me either. However, you can go to admin console, presentation, views, service and try changing the Default Service View.

Note: This will change the Service View in other forms as well.
//Add this to "OnDomLoad" event