Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

View Criteria - Field <> Field: is it possible?

Highlighted
Steve Liddle
Super Collector

View Criteria - Field <> Field: is it possible?

Hi,

I'm trying to create a view that shows "calls created by my workgroup that are not currently assigned to my workgroup".
I'd like to create a generic view that I can distribute to all of the groups rather than having to create individual ones for every group.

I have a couple of ideas on how to achieve this but don't know how to do it in HPSD.

Is it possible to create criteria like this in a view filter:
Assignment;To workgroup;
not equal to
Entered by person;Primary Workgroup;

As far as I can see it is not possible to have a criterion with a field on both sides of the operator.

Does anyone know how to do this or a clever way to achieve the same thing?

Is it possible to create criteria like this:
Entered by person;Primary Workgroup;
equals
My Workgroup

Thanks,
Steve
1 REPLY

Re: View Criteria - Field <> Field: is it possible?

Hello Steve,

sorry I think you can do this only using external reporting tool, not in the SD client.
There are choices dealing with current workgroup in the More choices section of the filter definition, but there are no "not" operators.

Regards,

Ondra
//Add this to "OnDomLoad" event