I'm trying to create a view that shows "calls created by my workgroup that are not currently assigned to my workgroup". I'd like to create a generic view that I can distribute to all of the groups rather than having to create individual ones for every group.
I have a couple of ideas on how to achieve this but don't know how to do it in HPSD.
Is it possible to create criteria like this in a view filter: Assignment;To workgroup; not equal to Entered by person;Primary Workgroup;
As far as I can see it is not possible to have a criterion with a field on both sides of the operator.
Does anyone know how to do this or a clever way to achieve the same thing?
Is it possible to create criteria like this: Entered by person;Primary Workgroup; equals My Workgroup
Re: View Criteria - Field <> Field: is it possible?
sorry I think you can do this only using external reporting tool, not in the SD client. There are choices dealing with current workgroup in the More choices section of the filter definition, but there are no "not" operators.