The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Vendor management in SD

Highlighted
SWATI SHARMA
Collector

Vendor management in SD

Can somebody plz tell me is it possible to do vendor management using service desk?

Plz reply i need it urgent.


Swati
3 REPLIES
M Kumar
Collector

Re: Vendor management in SD

Hi Swati,

Yes you can do, you can create person record for each vendor and Vendor Workgroup and add those person to vendor workgroup and can write DB rules when any call is assigned to any vendor, can create Vendor Priority for different deadline and can configure rule for escalation mail to vendor if not resolved within deadline..

Thanks,
Manoj..
SWATI SHARMA
Collector

Re: Vendor management in SD

if u hav any doc related to vendor management plz send it to me.
My Id is swati.trinity@gmail.com
M Kumar
Collector

Re: Vendor management in SD

Sorry, i don't have any document for this..
//Add this to "OnDomLoad" event