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Using Templates on existing objects

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Paul Dost
New Member.

Using Templates on existing objects

Can templates be used to populate fields on existing records. I am using Service Desk 5.1
2 REPLIES
The Pike
Acclaimed Contributor.

Re: Using Templates on existing objects

AFAIK, templates can only be applied when creating an item. Once saved, the field becomes read-only.

Do not forget to assign points...

The Pike
Err_1
Acclaimed Contributor.
Solution

Re: Using Templates on existing objects

You can not modify/apply templates to records that have been already saved.

Templates are applied upon opening of the record.

You can try using UI rules though, to change to "default" values based on certain actions.

Regards;
Randall Barrantes
SW Support Delivery Manager