Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Using SD 5.x licenses on SD 4.5

Highlighted
Dusko Milosevic
Regular Collector

Using SD 5.x licenses on SD 4.5

Hi,
We bought some licenses for SD5.x, but migration is planned on summer, can we use those licenses on SD 4.5 until then? If we nac, how to use different format of licenses?

Thx, Dusko
1 REPLY
George M. Meneg
Honored Contributor

Re: Using SD 5.x licenses on SD 4.5

Hello Dusko,

Export the licenses using the "Backup License File" option at the license manager. Locate the file and open it with your favorite text editor.

It should have a series of lines like that:

ABCD EFGH IJKL MNOP QRST UVWX YZAB
"Annotation Message"

In theory, using ABCDEFGHIJKLMNOPQRSTUVWXYZAB as License Key and Annotation Message as Annotation, should work in OVSD 4.5.
menes fhtagn
//Add this to "OnDomLoad" event