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Using History Command via email does not create attachments

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hmmiller
Regular Contributor.

Using History Command via email does not create attachments

When using the "History" email command, HPSD is ignoring the attachments that are sent along with the email.

I have checked in the email settings, and attachments are allowed for this email command.

In the log file, you can see the HPSD recognizes the attachment is there, it references the attachment in the Information field of the history line, and in the confirmation email sent back to the user.

This function worked up until a month or so ago, and other than normal windows patching, no other updates have been made to the servers that the application and database run on.

We are using 4.5 SP21

Any help you could offer would be greatly appreciated.
1 REPLY
Carol Hibbard
Acclaimed Contributor.

Re: Using History Command via email does not create attachments

What file extension does the attachment have? There is a known problem that this doesn't work when the attachment has a file extension of .msg.
http://support.openview.hp.com/selfsolve/document/KM143245

You could try zipping the attachment and see if that works.