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Using Crystal reports in ITIL

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Karen Perez
Valued Contributor.

Using Crystal reports in ITIL

I am a new user of ITIL and have been asked to configure a reporting method. We use Crystal reports for other applications and I was wondering if there is anyone that can direct me in how to configure CR in ITIL, or if there is any reference materials available

Thank you in advance,
Karen
4 REPLIES
Rajesh Nair
Outstanding Contributor.

Re: Using Crystal reports in ITIL

Crystal report is a 3rd party tool for creating reports. It is upto you as to how you configure the reports as per your requirement.

Regards

Rajesh
Karen Perez
Valued Contributor.

Re: Using Crystal reports in ITIL

Okay, I've configured the db in Crystal reports I thought there was more to it.
Thank you for your response
Rajesh Nair
Outstanding Contributor.

Re: Using Crystal reports in ITIL

POINTS ARE WELCOME.....!!!!

Regards

Rajesh
-=R=-
Outstanding Contributor.

Re: Using Crystal reports in ITIL

The whole idea of ITIL is to report off the measures you define that support the process. Typically for tables like Service Request you want to evaluate if the Actual Finish was before or after the Deadline.

The spirit of ITIL is "do reporting" but the suggested measures from the textbooks are meaningless unless they actually support your process.

Find out what matters to your business first, THEN build the reports.