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Using Checklist Wizard for Incident and Problem

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Badrinath H K
Honored Contributor.

Using Checklist Wizard for Incident and Problem

I would like to know if there is a way we can use Checklist Wizard for Incident and Problem.

Cheers!
Badri
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: Using Checklist Wizard for Incident and Problem

Hi,

there is a way to use the general checklists.

Create the checklist as a general checklist
Create a new UI rule
Set the condition
Choose - System Action
Modify the view of the list of system actions that is shown. Go to the filter and remove any conditions (even the match case if ifi s set).
you should then see a list additional system actions one of which is the checklist wizard. Choose this and finish the rule.
Badrinath H K
Honored Contributor.

Re: Using Checklist Wizard for Incident and Problem

Hi Mark,

It Works !!!

Thanks,
Badri
Badrinath H K
Honored Contributor.

Re: Using Checklist Wizard for Incident and Problem

Solution Found