Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

User views in sd 5.0

SOLVED
Go to solution
Highlighted
Jayashree Arun
Super Collector

User views in sd 5.0

Hi,

Can anyone tell me the path where the user views are stored locally? I have a user who uses the Java console. When he opens the console, a particular user view tries to open but doesn't. I would like to remove this user view or make him open the java console with another user view. How do I do this?

thanks
3 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: User views in sd 5.0

Hi there,

They are cached in the user's profile; usually C:\Documents and Settings\\Application Data\HP OpenView\data\guifw.

Try renaming the folder guifw and see if the problem goes away. Note othe rlocally modified views will be lost too.

Regards, Ruth
http://www.teamultra.net
Jayashree Arun
Super Collector

Re: User views in sd 5.0

Thanks Ruth,

I had cleared the folder under Application Data\HP Openview. I had to recreate the views, but the problem is now solved

Many thanks
Jayashree Arun
Super Collector

Re: User views in sd 5.0

Resolved
//Add this to "OnDomLoad" event