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Urgent: Service Page View for assigned person.

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sm.manager
Outstanding Contributor.

Urgent: Service Page View for assigned person.

Hi Friends,

I want to create a view for service pages for the assigned person.

In Briff I want the feature:

Engineer can login in their service pages & can view the calls assigned to them only......

Suppose If a service call or incident is assigned to me then it shoul appear with my login in service pages.

I also gone through with administrator guide but not getting the clarification....

Please help me out in to this........

Thanks & Regards
Uzzawal Agrawal
4 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Urgent: Service Page View for assigned person.

Hi,

in the admin console under the Server Pages section you can set a filter for the engineers view to just show calls assigned to the logged on user.

Have you tried this?
sm.manager
Outstanding Contributor.

Re: Urgent: Service Page View for assigned person.

Hi Mark,

I have done the settings...
Please let me know the steps from begining.

I Know m missing some thing in totall configuration ... Please let me know the steps...

Please help me out in to this.....
This will be very appreciated....
Regards
Uzzawal
Selvarajan
Super Contributor.

Re: Urgent: Service Page View for assigned person.

Hi,
Create a new View in Admin Console>>ServicePages>>Presentation>>SP View>>Servicecall.Click on the filter >>Under Morechoices>>select assigned person.

Then go the View Setting>>Views for Support Engineer>>Select the new View you created.

I hope this helps or let me know the exact issue you are facing
sm.manager
Outstanding Contributor.

Re: Urgent: Service Page View for assigned person.

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