Re: ! Urgent: Inbound Mail Problem with Service Desk
I do not know much about SendMail, although what you can do is: 1. Check and confirm that the emails are reaching your mail server. 2. They're probably being stored in an existing inbox within the Mail server. 3. Now, you need to make sendmail to redirect/forward those emails to SD server, for this I think you need to configure some sort of alias. 4. Looking at your screenshots, the Inbound Email settings seems to be ok at SD side.
I am sorry I can not help yopu further, I have little/none SendMail knowledge, although I could find some forums in Google talking about mails redirect/forward in Sendmail.
I have done all relaying settings on email server also.