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Urgent :DB rules execution Delay

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kaps_1
Super Contributor.

Urgent :DB rules execution Delay

Hi

I am facing a bizzare problem with Service Desk SP13.

DB Rules are executing but the e-mail and sms I am recieveing is getting delayed by 16-24 hrs.

I have seen in server logs. No of scheduled task loaded/pending is more then 5000.

Is it the problem or something else..

How can I correct the same.

Advise needed Urgent.

regards
Kaps
1 REPLY
MarkvL
Acclaimed Contributor.

Re: Urgent :DB rules execution Delay

Hello Kaps,

This is a known issue which is resolved in SP17, although the next document states it starts with SP15 it really started on SP13.

http://openview.hp.com/ecare/getsupportdoc?docid=itsm008208

You can request a Hot fix for SP13 through support by logging a call.

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.