Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Urgent...Actual Duration calculation

SOLVED
Go to solution
Highlighted
Akies
Occasional Visitor

Urgent...Actual Duration calculation

Hi,

By default, actual duration field captures time between actual start and actual finish but I want to calculate this duration between date1(as defined by me) and actual finish.

Can anyone help me please?

Regards,
Akhil..
2 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: Urgent...Actual Duration calculation

Hi akhil,

The simplest way would be to reset date1 to hold what Actual Start normally has and to set Actual Start to the date you want.

Actual start is set by a rule so you can use it as you wish.

Hope this helps

Ruth
http://www.teamultra.net
Akies
Occasional Visitor

Re: Urgent...Actual Duration calculation

Thanks Ruth..My problem is resolved..
//Add this to "OnDomLoad" event