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Upgrade to OVSD 4.5 SP 16 Fails, Java exception

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James Mohr
Member

Upgrade to OVSD 4.5 SP 16 Fails, Java exception

Hi All!

We just did an upgrade from OVSD 4.5 SP8 to SP16. When we try to login we get

java.lang.NullPointerException

On one machine we can login fine. However, with others, including directly on the application server we get the exception. We have download the FTP directory patch (SDSK_0060) but did not install it. It seems confusing that *not* changing the directory stucture would allow us to log into one machine and not another.

The logserver.txt contains this each time we try to login:

Wed, 04/01/2006 15:25:48 Systemjava.lang.NoSuchMethodError
at com.hp.ifc.wf.AppSession.defineCurrentPerson(Unknown Source)
at com.hp.ifc.bus.AppServerSession.login(Unknown Source)
at java.lang.reflect.Method.invoke(Native Method)
at com.hp.ifc.net.itp.AppItpRequest.localInvoke(Unknown Source)
at com.hp.ifc.net.itp.AppItpRequestHandler.process(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpConnection.processRequest(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpThread.run(Unknown Source)

The logclient.txt from one machine where it does not work is include.

There were a number of forum posts with similar problems, but none matched entirely.

On the working machine and one non-working we have java 1.4.1, on another non-working java 1.5.0.

We have tried different accounts on each machine and have removed the entire Applicationdata\Hewlett-Packard directory.

A free beer to whomever solves this for us (shipping included).

Regards,

jimmo

Mi, 04/01/2006 15:18:08 Starting class path : C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\hotfix.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\servicepack.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\import.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\export.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\jndi.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\ldap.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\providerutil.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\ui.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\sdui.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\common.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\sdcommon.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\resources.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\jclark.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\ms_interfaces.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\libftp.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\msword8.zip;C:\WINNT\java\trustlib\;C:\PROGRA~1\GEMEIN~1\PARALL~1\Cortona\corteai.zip;C:\PROGRA~1\GEMEIN~1\PARALL~1\Cortona\classes.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\;
Mi, 04/01/2006 15:18:08
Mi, 04/01/2006 15:18:08 ------------------------------------------------------------------------
Mi, 04/01/2006 15:18:08 hp OpenView service desk 4.5 (v4.5.0588.1605 (SP16))
Mi, 04/01/2006 15:18:08 Copyright (c) 2004 Hewlett-Packard Development Company, L.P. All Rights Reserved.
Mi, 04/01/2006 15:18:08 User settings file : C:\Dokumente und Einstellungen\jammoh12035\Anwendungsdaten\Hewlett-Packard\OpenView\Service Desk\user_settings.xml
Mi, 04/01/2006 15:18:08 Install folder : C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\
Mi, 04/01/2006 15:18:08 Data folder : C:\Dokumente und Einstellungen\jammoh12035\Anwendungsdaten\Hewlett-Packard\OpenView\Service Desk\
Mi, 04/01/2006 15:18:35 Started.
Mi, 04/01/2006 15:18:36 com.hp.ifc.io.AppStreamException: Unexpected EOF.
at com/hp/ifc/io/AppDataStream.eofError
at com/hp/ifc/io/AppDataStream.readBoolean
at com/hp/ifc/rep/AppRoleInfo.load
at java/lang/reflect/Method.invoke
at com/hp/ifc/io/AppStreamer.readValue
at com/hp/ifc/io/AppDataStream.readObject
at com/hp/ifc/net/itp/AppItpClient.readResponse
at com/hp/ifc/net/itp/AppItpClient.execute
at com/hp/ifc/net/itp/AppItpClient.remoteInvoke
at com/hp/ifc/net/itp/AppItpProxy.__objectInvoke
at com/hp/ifc/bus/ps/PAppSrvDispatch.invoke
at com/hp/ifc/wf/AppWorkflowManager$CachedRole.getRoleInfo
at com/hp/ifc/wf/AppWorkflowManager.connect
at com/hp/ifc/wf/AppSession.connect
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/ui/AppUIManager.getSession
at com/hp/ifc/ui/AppUIManager.init
at com/hp/ifc/ui/AppConsole.
at com/hp/ifc/ui/AppConsole.main

Mi, 04/01/2006 15:18:36 SystemFailed reading response from the server.
Nested exception is:
com.hp.ifc.io.AppStreamException: Unable to deserialize an object (com.hp.ifc.rep.AppRoleInfo).
null
at com/hp/ifc/net/itp/AppItpClient.failConnection
at com/hp/ifc/net/itp/AppItpClient.readResponse
at com/hp/ifc/net/itp/AppItpClient.execute
at com/hp/ifc/net/itp/AppItpClient.remoteInvoke
at com/hp/ifc/net/itp/AppItpProxy.__objectInvoke
at com/hp/ifc/bus/ps/PAppSrvDispatch.invoke
at com/hp/ifc/wf/AppWorkflowManager$CachedRole.getRoleInfo
at com/hp/ifc/wf/AppWorkflowManager.connect
at com/hp/ifc/wf/AppSession.connect
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/ui/AppUIManager.getSession
at com/hp/ifc/ui/AppUIManager.init
at com/hp/ifc/ui/AppConsole.
at com/hp/ifc/ui/AppConsole.main

Mi, 04/01/2006 15:18:36 java.lang.NullPointerException
at com/hp/ifc/wf/AppWorkflowManager$CachedRole.getRoleInfo
at com/hp/ifc/wf/AppWorkflowManager.connect
at com/hp/ifc/wf/AppSession.connect
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/ui/AppUIManager.getSession
at com/hp/ifc/ui/AppUIManager.init
at com/hp/ifc/ui/AppConsole.
at com/hp/ifc/ui/AppConsole.main

Mi, 04/01/2006 15:18:36 java.lang.NullPointerException
at com/hp/ifc/wf/AppWorkflowManager$CachedRole.getRoleInfo
at com/hp/ifc/wf/AppWorkflowManager.connect
at com/hp/ifc/wf/AppSession.connect
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/ui/AppUIManager.getSession
at com/hp/ifc/ui/AppUIManager.init
at com/hp/ifc/ui/AppConsole.
at com/hp/ifc/ui/AppConsole.main

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3 REPLIES
MarkvL
Honored Contributor
Solution

Re: Upgrade to OVSD 4.5 SP 16 Fails, Java exception

Hi Jimmo,

It looks like there is an old hotfix on the server, the correct default one should be from the date 2025.

;)

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
James Mohr
Member

Re: Upgrade to OVSD 4.5 SP 16 Fails, Java exception

Was that you on the phone?
www.linux-tutorial.info
Trond Katnosa
Occasional Contributor

Re: Upgrade to OVSD 4.5 SP 16 Fails, Java exception

Hi !

Did you solve this problem? We got the exact same problem after upgrading from SP9 to SP21. Logclient.txt and logserver.txt has the same errormessages.

Regards

Trond Katnosa
//Add this to "OnDomLoad" event