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Updating email address in person records

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jamxav
Regular Collector

Updating email address in person records

OVSD 5.1 SP1

We are trying to update *existing* primary email address in *existing* person records through data exchange. When we open any of the updated person records:

1- it is displayed the old email address on the left hand side of the form
2- the updated email address is displayed in the contact details tab of the same person form

If I do the same update through the client (without using data exchange) it works fine, so it must be something worng at the data exchange level...

Any ideas? Thanks in advance!
1 REPLY
jconsola20
Occasional Visitor

Re: Updating email address in person records

I would suspect that your import map is telling the data feed to put the email address in the wrong spot. Whatever property you have set up for the email address (generally EMAIL) needs to point to the E-mail field in your data map.
//Add this to "OnDomLoad" event