Hi Ruth, Many thanks for your reply, though I'm feeling a bit silly now. As I said we haven't had it for long and our contractor provides Service Desk to us on a server, we have only the client side of it. Is a DB rule setup through defining views? Or is this done on the Server Side of SD? Ben
To set up a DB rule you need system admin rights and it is done server side.
You could just add the Registration; modified field to a view so at leats you could see if the caller had done it but any form of alert (even to highlight on a view in adifferent colour) would need action from your service provider.
I suggest you put in a formal request for this feature and see what they say.
Its done via the client by any account that has administrative access. When you log in, there should be an "HP Openview Configuration" section with a module named "Actions & Rules" (I'm on 5.1 though, so I don't know if its different).
There are several ways to build this rule. In our shop we have a checkbox just below the information field. When you save the record with the checkbox checked, it fires a notification to the client with whatever text was typed in Information. In this fashion you can keep notifications discretionary.