Re: Update<id> Command: how to prove that the sender is Assignee
It uses the email address to match. The email that you have in your example will not work for incoming as it will be email@example.com or firstname.lastname@example.org not both. It makes an exact match. I think that in version 5.1 it allows for multiple email addresses but I would not upgrade just for that. I think that the admin guide is slightly wrong.