Service Desk Practitioners Forum

Update date field vie E-mail

Honored Contributor.

Update date field vie E-mail


I try to update field with date (for example: Actual finish) via e-mail, but with no success.

I tried formats: dd-mm-yyyy, yyyy-mm-dd and other, but every time i get error "wrong date format".

What format of date should be sent to SD to update Actual finish field?

Honored Contributor.

Re: Update date field vie E-mail

You can use


Actual Finish = 0


where 0 means something like 0 days offset from current date+time.

Rather than that, you can set a specific date like this


Actual Finish = 06/09/2012 13:01:02


Without the seconds also works:


Actual Start = 31/08/2012 14:01


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