Service Desk Practitioners Forum

Update Work Order from Problem record

Peter Dent
Outstanding Contributor.

Update Work Order from Problem record


I'm using SD4.5 SP17.

I'd like to ask if it is possible, to update a Work Order record from the associated Problem record.

This isn't as straight forward as it sounds...
On the problem record is a custom code list, on the Work Order is also a custom code list. They both have a list of identical values.

I'd like to set the value on the Work Order to be the same as that on the associated Problem record.

Using a standard DB rule you can set values accross modules where there are 'Standard' fields such as 'Status', 'Closure Code' etc.

How can I achive this for custom code lists?