The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Update Information field when history field modified?

Highlighted
Rory Emmans
Member

Update Information field when history field modified?

Is it possible to update the information field of a Service Call when the history field is updated via E-Mail? I can't see anything in UI or DB rules for history fields to key on?
2 REPLIES
dhaval parekh
Super Collector

Re: Update Information field when history field modified?

Can you tell me the reason behind doing this

dhaval
Rory Emmans
Member

Re: Update Information field when history field modified?

When a Requester or support person sends an email to update a ticket instead of updating a ticket directly we want them to update history and then via db or ui rules we wpuld like to copy it to information field for general viewing
//Add this to "OnDomLoad" event