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Update Information field when history field modified?

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Rory Emmans
Outstanding Contributor.

Update Information field when history field modified?

Is it possible to update the information field of a Service Call when the history field is updated via E-Mail? I can't see anything in UI or DB rules for history fields to key on?
2 REPLIES
dhaval parekh
Valued Contributor.

Re: Update Information field when history field modified?

Can you tell me the reason behind doing this

dhaval
Rory Emmans
Outstanding Contributor.

Re: Update Information field when history field modified?

When a Requester or support person sends an email to update a ticket instead of updating a ticket directly we want them to update history and then via db or ui rules we wpuld like to copy it to information field for general viewing