I want to uninstall HPSD 4.5 sp13 from my test server and do fresh installation of the same.After reinstalling it takes all the previous data again even if I create a new database.Please suggest as other than uninstalling HPSD from control panel,what other steps I should follow before reinstalling the same.
If your goal is to get rid of the existing data, then you don't have to re-install OVSD. You can just create a new DB and start using it with the existing OVSD app server installation. To create a new database for OVSD, go through the Start --> Programs -->. hp Openview Service desk 4.5 --> run database configuration wizard. (Refer to Admin guide for more details on this task).
If you want to remove OVSD app server software, then you can un-install it from Add/Remove programs (control panel). After un-installing, rename/delete the c:/program files/hewlett-packard directory. Install it again. Hope everything works with this.
Well I have done all these things.I have tried the same using new database and reinstalling the same but no result.
Well what I am trying is: I have installed HPSD on a test machine and then restored the data of my production server on that.After that in my forms I got every thing as doubled i.e searchcode field looked as doubled and all others...Then I tried to login the service pages where it showed error of "access denied". I thought this as the account problem.Then I made other form as default and created a new person with new sp account but same result.I did'nt checked the same before restoring the database. Now when I try to create a new database or reinstall the same,while upgrading it gets upgraded with around 251 errors... after that i am able to use mySD but with previous data and same service page error...