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Uninstalling HPSD 4.5

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Akies
Occasional Visitor

Uninstalling HPSD 4.5

Hi,

I want to uninstall HPSD 4.5 sp13 from my test server and do fresh installation of the same.After reinstalling it takes all the previous data again even if I create a new database.Please suggest as other than uninstalling HPSD from control panel,what other steps I should follow before reinstalling the same.

Hope this is the easiest question of the forum.

Regards,
Akhil
6 REPLIES
Ramaprasad N
Esteemed Contributor
Solution

Re: Uninstalling HPSD 4.5

Hi Akhil,

If your goal is to get rid of the existing data, then you don't have to re-install OVSD. You can just create a new DB and start using it with the existing OVSD app server installation. To create a new database for OVSD, go through the Start --> Programs -->. hp Openview Service desk 4.5 --> run database configuration wizard. (Refer to Admin guide for more details on this task).

If you want to remove OVSD app server software, then you can un-install it from Add/Remove programs (control panel). After un-installing, rename/delete the c:/program files/hewlett-packard directory. Install it again. Hope everything works with this.

-Ram
Akies
Occasional Visitor

Re: Uninstalling HPSD 4.5

Hi ram,

Well I have done all these things.I have tried the same using new database and reinstalling the same but no result.

Well what I am trying is: I have installed HPSD on a test machine and then restored the data of my production server on that.After that in my forms I got every thing as doubled i.e searchcode field looked as doubled and all others...Then I tried to login the service pages where it showed error of "access denied". I thought this as the account problem.Then I made other form as default and created a new person with new sp account but same result.I did'nt checked the same before restoring the database.
Now when I try to create a new database or reinstall the same,while upgrading it gets upgraded with around 251 errors...
after that i am able to use mySD but with previous data and same service page error...

pls suggest the possible solution..

Regards,
akhil
Akies
Occasional Visitor

Re: Uninstalling HPSD 4.5

one more thing:

I was not able to use 8080 port in service pages as it was not authorizing me..so I am using service pages thorugh 8081 port..

also whwnever I try to create a new sp account then by default it shows host with IP of my production server which I modify later.

regards,
Akhil
Mark O'Loughlin
Honored Contributor

Re: Uninstalling HPSD 4.5

Hi Akhil,

is the Hostname being set by a template? if so remove it from the template and it should stop the problem.
Akies
Occasional Visitor

Re: Uninstalling HPSD 4.5

Hi,

My problem is resolved now.It was due to some other problem.

thanks
Akies
Occasional Visitor

Re: Uninstalling HPSD 4.5

thanks
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