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Undesired text in parsed email for SD 4.5 SP18

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CharlesGura
Occasional Advisor

Undesired text in parsed email for SD 4.5 SP18

We are updating the history line by sending email messages. Everything parses like it should except that there is an extra line added at the end of the text.

The [] at the end is a box which I believe is a carriage return.

Example with Base 64 Encoding Unchecked :

New Information has been added to Service Call 13565:
Update by Specialist Joe Smith: check server is running.
------_=_NextPart_000_01C0B2DF.DE9D0F20--[]

The [] at the end of the represents what I believe is a carriage return.

Example with Base 64 Encoding Checked:

New Information has been added to Service Call 13565:[]Update by Specialist Joe Smith: check server is running.[][][][][][][]

You will notice the ------NextPart is removed but then the formating is removed and the boxes are displayed.

Example with Base 64 Encoding Checked and Encode Headers checked:

New Information has been added to Service Call 13565:[]Update by Specialist Joe Smith: check server is running.[][][][][][][]

Same output as above. There is a [] whereever there is a return done.

I have also verified the correct settings are in place with our MS Exchange server as well.

Thanks in advance for any advice or assistance.






//Add this to "OnDomLoad" event