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Unable to send mail to SD 5.0 and generate incident from XML format.

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Gagandeep
Contributor.

Unable to send mail to SD 5.0 and generate incident from XML format.

Hi,

I am not able to send mail to SD. Have made all the configuration as in the Admin guide.

I am putting the screens in the attachment.

Can anyone please with this.

Thnx.
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Unable to send mail to SD 5.0 and generate incident from XML format.

Does your e-mail server have a record (MX or otherwise) pointing to the Openview server so that the e-mail relay knows where to route the mail to?
Mark O'Loughlin
Acclaimed Contributor.

Re: Unable to send mail to SD 5.0 and generate incident from XML format.

Hi,

Have a loot here as well. I think in exchange a connector record is required.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1013536
Gagandeep
Contributor.

Re: Unable to send mail to SD 5.0 and generate incident from XML format.

I am not sure pointing of exchange sever. Do i need to make the server aware to forward mails to one sepcific IP address???

Mark, Did u see the attachments, I've also sent mail on your ID!!!