When i try to open the file attached with a service call, i get a Popup Error which reads "Error accessing file on FTP server" and the details of the error says
"com.hp.ov.obs.impl.util.DeveloperException: FTP-error: 530 User ftpuser cannot log in."
I also found an entry in the logfile "Jun 22, 2008 9:24:36 AM;155636;33;com.hp.ov.obs;WARNING;Could not send e-mail. Mail server at gives the following error: FTP-error: 530 User ftpuser cannot log in. Jun 22, 2008 9:25:04 AM;155658;17;com.hp.ov.obs;WARNING;CurrentValue resolved to null."
The test connection is sucessful ("system settings -> attachment settings") for the configured credentials.
What could be the cause for this error and how can i fix this?