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Unable to open attached files in SD 5.01

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bharad
Member

Unable to open attached files in SD 5.01

Hi,

When i try to open the file attached with a service call, i get a Popup Error which reads
"Error accessing file on FTP server" and the details of the error says

"com.hp.ov.obs.impl.util.DeveloperException: FTP-error: 530 User ftpuser cannot log in."

I also found an entry in the logfile
"Jun 22, 2008 9:24:36 AM;155636;33;com.hp.ov.obs;WARNING;Could not send e-mail. Mail server at gives the following error: FTP-error: 530 User ftpuser cannot log in.
Jun 22, 2008 9:25:04 AM;155658;17;com.hp.ov.obs;WARNING;CurrentValue resolved to null."

The test connection is sucessful ("system settings -> attachment settings") for the configured credentials.

What could be the cause for this error and how can i fix this?
1 REPLY
bharad
Member

Re: Unable to open attached files in SD 5.01

I found the problem and the solution.
It was due to the change in credentials of the "ftpuser" on the server.
//Add this to "OnDomLoad" event