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URL in information (and other) fields in Service Desk

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Hanspeter Loche
Regular Collector

URL in information (and other) fields in Service Desk

Hi All

To store and access a URL like http://www.hp.com is easy. How does this work with server/folders like

\\server\folder\subfolder\

By a right-click onto the prompt of the field it shows me only the server. I tried the internet path like

file://server\folder\subfolder\

but didn't help. Does anyone have an idea?

Thank you very much
Hanspeter
2 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: URL in information (and other) fields in Service Desk

Hi Hanspeter,

In 4.5, I found (by trial and error) that if you use what would work in windows>Start>run (e.g. file://server/folder/file.ext) it did work
and so did mailto:email_address.

But in version 5.0 only the http: seems to work.

Are you on version 5?

Regards

Ruth
http://www.teamultra.net
Hanspeter Loche
Regular Collector

Re: URL in information (and other) fields in Service Desk

Hi Ruth

All about slashes ;-)
I just tried the slashes after file:
The point is to use slashes over all rather than back slashes.

I use both Version 4.5 and Version 5.1 but this request is related to 4.5

You're help is very appreciated, thank you

Hanspeter
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