Service Desk Practitioners Forum

UI alert rule help

Super Contributor.

UI alert rule help

When we have a voice mail password issue, we create an email and send it out to our vendor, they reset the password and email us back. I want to automate this process based on a CI and the person primary telephone number.

One solution is to create a db rule based on the CI and if the primary telephone number has 12345 as the prefix, then create an email. I have this part working.

Now I want to alert the data entry operator when, this condition is incorrect. That is, when he chooses the CI and the telephone number does not begin with the interal prefix, I want to warn him that no email will be sent because the information in the telephone primary number does not contain the office prefix 12345.

I think I would like a popup of some sort. Is there a way to alert the person entering a ticket that a telephone number is incorrect before he saves the ticket?

Openview SD Version 4.5 SP 18
Outstanding Contributor.

Re: UI alert rule help

Hello Bill,
I think you could use the banner. In fact it is an application banner.exe where you can specify the color and the message that should appear.

Syntax is banner.exe /[Color] [Message]


PS: Documentation available on Admin Guide search on banner... ;o)
Robert S. Falko
Acclaimed Contributor.

Re: UI alert rule help


On your version of OVSD, you can have a UI rule that shows an error message when the user saves the item. Unfortunately, you cannot show the message immediately upon the change of the guilty field.

Mike Khashan CA
Trusted Contributor.

Re: UI alert rule help

For this case the best to the UI rule to setup an action (Notify User), you have to do:
- Create your UI rule on Save triggred on Save
- Get your condition.
- Get your action as notify User
- Pick the type of user notification (Error, or Warning or Information).
- Type in the message to the user.
- SAve the UI rule refresh
- Test

Hope this helps

Mike K- Canada