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UI Rules VS Performance..?

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veeratee
Trusted Contributor.

UI Rules VS Performance..?

Hi,

Is any one could advise or have the experienced about the number of UI Rules, event if I have more UI rules, Is it affect to the performance when creating the new ServiceCall...? and what is the criteria/principle to consider for the number of appropriate UI rules..?

Regards,
Veerat.
2 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: UI Rules VS Performance..?

Hi,

UI rules do not affect the database so no database performance issues. If you have a lot of them firing when you create a call it could cause a lag.

Can you set some values with the default SC template instead of using rules.

Somtimes rules are added for the sake fo having a rule or just because it can be done with a rule. Generally I woud add only the rules that add value and support the underlying processes.
George M. Meneg
Acclaimed Contributor.

Re: UI Rules VS Performance..?

Hello Veerat,

UI rules, as Mark wrote, doesn't affect server's performance. However too many rules will be difficult to manage (thanks to awkward view that HP has given us) and at one point you are going to loose the track of what field is updated at what rule.

Unless special care is taken to document the rules once they are created too many rules will lead to mess.

As a rule of thumb, use templates to fill fields. Use UI rules only when you want to force a specific flow.
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