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Triggering System Tray Icon

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Michael Lutfi
Outstanding Contributor.

Triggering System Tray Icon

Has anyone found a way to trigger the System Tray Icon using a command line or some way without being assigned the call.

I have a requirement to trigger the System Tray Icon without having it assigned to the person so that when the person clicks on on the tray icon they will be able to open the ticket straight away...

any Ideas--loads of points for this one people its a not a tough one but one that needs someone who has really gone deep into the nitty gritty of SD :)
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Ruth Porter
Acclaimed Contributor.
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Re: Triggering System Tray Icon

Hi Michael,

I do not know how to do this but you could get the command line to use sd_dataform to open the item directly; sd_dataform is documeneted in chapter 5 of the sys admin guide.

Hope this helps

Ruth
http://www.teamultra.net
Michael Lutfi
Outstanding Contributor.

Re: Triggering System Tray Icon

Thanks Ruth,

I had a very strong feeling this will be the only solution in the end...thanks