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Track down HPOVSD accounts

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Bc'tje
Super Contributor.

Track down HPOVSD accounts

Hello

I was thinking about something that I don't think I can realize :-)

Question:
Is it possible to retrieve/know what was the last login date and time of a useraccount for HPOV Service Desk Client.

Reason:
To know which servicedesk-account is not used for a specific period of time.

Does anyone know if there is a possibility to get this data?

Thx!

Ciao, Bart
I didn't do it
7 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: Track down HPOVSD accounts

Hi Bart,

In 4.5 after sp11, you can get this from the enhanced audit feature. Just ask if you want help with this.

If you are on version 5 as far as I am aware you cannot do this.

Hope this helps

Ruth

http://www.teamultra.net
Bc'tje
Super Contributor.

Re: Track down HPOVSD accounts

Hi Ruth

Forgot to say, I'm using 4.5 sp17

I think it has something to do with audit rules, but I would like to have some more help from you, please.

Thx

I didn't do it
Ruth Porter
Acclaimed Contributor.
Solution

Re: Track down HPOVSD accounts

Hi Bart,

see attached for how to set up enhanced auditting. Switch it for logins and then you should have an entry each time someone logins to SD and then you use a filter on the audit log to get the information you want.

Hope this helps

Ruth
http://www.teamultra.net
Raghunathan Tik
Outstanding Contributor.

Re: Track down HPOVSD accounts

Hi,

If you just want to know which account is not being used for a specific period of time, you may try this workaround (but i am sure that its a tidious and no one would like to do this also not sure whether this solves your issue).

Go to Service Today,
create a customized view where the filter would be Not Registration Modified by and registration Modifed (provide the period that you want to check)

this might give you some idea on the usage provide that person modified any record in ovsd.

raman
Bc'tje
Super Contributor.

Re: Track down HPOVSD accounts

Okay, Raman thx for your help too but I prefer the solution of Ruth.

ruth thank you very much, I always wandered why I could not see the enhanced auditing...and there it is in you answer :)

Thx again, and enjoy the points.

Bye
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Bc'tje
Super Contributor.

Re: Track down HPOVSD accounts

I need to play around a little bit but I can already see the solution is just almost perfect ;)
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Bc'tje
Super Contributor.

Re: Track down HPOVSD accounts

-closed-
I didn't do it