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To attach a file using rule

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Andy Shilov
Contributor.

To attach a file using rule

Hello, All!

Can it be done someway for CI and by UI rule as example? System is Service Desk 4.5 SP 19.

Thanks!
3 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: To attach a file using rule

HI
Yes, if write a short programm with ftp client function + web-api and depends what will a source for attachments.

Vasily
Andy Shilov
Contributor.

Re: To attach a file using rule

Any example if possible?
Vasily Kamenev
Acclaimed Contributor.

Re: To attach a file using rule

Hi
I can, my application was build for old SP13, and now will not working without modifications on new SP from 15. In newAttachmentNames.java functions for converting old system to new location fro files.

Vasily