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Timestamp 1 hour behind

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Neil_Walker
Trusted Contributor.

Timestamp 1 hour behind

Hi

Since the clocks changed to BST, the Service Call information history is being time stamped 1 hour behind. The server time & all other time functions within SD are fine so it must be something to do with the concatenate rule but am not sure what.

Can anyone help please?

Thanks

Neil
3 REPLIES
Gyula Matics_1
Acclaimed Contributor.

Re: Timestamp 1 hour behind

Are the time zone settings correctly set on the application server (system panel), client machines, and accounts?
Neil_Walker
Trusted Contributor.

Re: Timestamp 1 hour behind

Here you go.....

"Email to Group Owner 3 hours from deadline" When service call is created or modified
where NOT (Status equals InformedORClosed, Schedule the validation of this condition at 3 hours Before Deadline, Only execute once)
AND Impact equals 1 User

Thanks again
Neil_Walker
Trusted Contributor.

Re: Timestamp 1 hour behind

sorry, replied to wrong thread