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Time Zone setting for Incident: critical

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Rahul Kumar Gup
Frequent Visitor

Time Zone setting for Incident: critical

Hi All,

SD 5.1. OS: windows 2003 server enterprise edition with sp2.

I have created 3 organizations, each having so many CIs. I want to fix time zome est for 200 CIs under one organization and so on.

Whenever i changed the time-zone in organization, but its showing PST time in incidents. Please have a look on it.

Regds,
Rahul
2 REPLIES
Rahul Kumar Gup
Frequent Visitor

Re: Time Zone setting for Incident: critical

any help
Rahul Kumar Gup
Frequent Visitor

Re: Time Zone setting for Incident: critical

It can't
Answer from HP Support:-

1) You can not set email timezone based on Organization.

2) You can not set email timezone from a remote sd client.

3) The only solution to meet your requirement is to:
a. define each CI's timezone to let it equals the organization's timezone
b. in db rule, add a condition like: "CI's timezone" equals xxx
c. in db rule, display the time in the CI's timezone.

4) I have expected email should use sd app server os timezone, but you show me it's actually using a specific sd client timezone:
a. you start this sd client from sd app server.
b. you log on using system.
c. if you change this sd client's timezone, you have to restart sd service using 'ovc -stop' and 'ovc -start' to make this change to take effect.

-> I will confirm if this is normal behavior.

Regds,
Rahul
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