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Time Stamp Issue in Servie desk

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Kumar Microland
Regular Collector

Time Stamp Issue in Servie desk

Hi,

We are using SD 4.5 SP10.

There is a time stamp issue between the conccurent users.
Eg: Ticket logged in Machine 1 - 10:00AM
Ticket acknoleged in Machine 2 at the same time. But in the history its showing - 10:10AM

Please advice us.
because our SLA is getting impacted.

Thanks in advance.
8 REPLIES
George M. Meneg
Honored Contributor

Re: Time Stamp Issue in Servie desk

Hello Kumar,

You should check the time in the application server.
menes fhtagn
Kumar Microland
Regular Collector

Re: Time Stamp Issue in Servie desk

Hi,

If it depends on the application server time, why the time stamp will differ in clients
George M. Meneg
Honored Contributor

Re: Time Stamp Issue in Servie desk

Because clients can be in different time zones. So you need a common base, and this is the time of the application server. However if the same time appears different in different clients of the same timezone, yes there is a problem!
menes fhtagn
Kumar Microland
Regular Collector

Re: Time Stamp Issue in Servie desk

Hi,

Yes all the clients are in the same time zone.So there is a problem.

Can you please help me.....
George M. Meneg
Honored Contributor

Re: Time Stamp Issue in Servie desk

Hello,

Problem will be if each client see different time. Do they?

And have you checked the time on the application server?
menes fhtagn
Venkatesha_1
Esteemed Contributor
Solution

Re: Time Stamp Issue in Servie desk

Hi,

You check the timezone of user and the application server.

If you have more than one application running in different machine. Make sure that the time between all the application servers are synched (you can use NTP server/client).

Even we had the same issue earlier, after installing the NTP client and server with time synchronization the problem is resolved.

Regards
Venkatesha
Kumar Microland
Regular Collector

Re: Time Stamp Issue in Servie desk

Hi Venkatesh,

Thank you for the suggestion.

You are right.

We are using two application servers & there is a time stamp difference.......
Kumar Microland
Regular Collector

Re: Time Stamp Issue in Servie desk

Issue is resolved
//Add this to "OnDomLoad" event