Service Desk Practitioners Forum

Thesis : Front Office Impacts

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Thesis : Front Office Impacts

Hi everyone,

I'm a French apprentice working on a front office.
In order to conclude my scholarship, I choose to work on a "front office impacts thesis".

I'd like ton interview or chat with users or front office integrators.

This is the main chapter I've decided to develop :
-Impacts on the structure
-Impacts on all process
-Return Of Investment (ROI)

What I'd like ton show too is all the "difficulties" and "warning points" during the integration of a front office software.

Thank you very much for your help,

Best regards,

Alexandre Orfèvre