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The prohibit of creation of work orders

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Sergey O
Super Contributor.

The prohibit of creation of work orders

Can I prohibit creation of work orders at the status "New" of a service call?
5 REPLIES
Tim Schmitt_4
Honored Contributor.

Re: The prohibit of creation of work orders

I suppose it might be possible to make a UI rule in the work order module that presents and error message to the user if a work order is related to a service call that is in the "new" status.

People could still make work orders but could not relate them to Service Calls in the new status, althought a clever user could still get around this rule by saving the Service Call into something other than a new status, creating a work order, and then changing the status back to New.
Sergey O
Super Contributor.

Re: The prohibit of creation of work orders

All is correct.
When I have created the work order I can change the status of the related call.
When the service call has the status "New" I want to block the tab "workorders" or the buttons on this tab.
David R Baldwin
Respected Contributor.

Re: The prohibit of creation of work orders

SD5.1
In roles, you could set the role so they can only view or modify work orders and not create new ones.

David.

Configuration -> Users & security -> Access -> Roles -> The Role -> Work Order
Sergey O
Super Contributor.

Re: The prohibit of creation of work orders

It is correct.
But I want to block the tab or the buttons on this tab ONLY when the service call has the status "New"
Tim Schmitt_4
Honored Contributor.

Re: The prohibit of creation of work orders

I don't think that this is possible to hide any of the work order buttons or the tab in Service Desk 4.5 but I have no experience in Service Desk 5.0.