The option Session Time Out doesn't work in HP Service Desk 4.5 SP17
When I open the server setting edition and put in the field session time out, for example 20 minutes, i save that number an later i go to the control panel --> services HP service desk server I stop the services an d later Start. I open a Log on client machine and don't use the machine the application for more than this time and when i use again the application don't desconnected me and I can work
Re: The option Session Time Out doesn't work in HP Service Desk 4.5 SP17
does the client have a refresh interval set?
Go to Tools options and Advanced (or one of the tabs anyway) and there is a refersh option that can be set on the client. If the refresh interval is less that the server timeout setting then the client will not disconnect.