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The field Assignment member put to required filed in service call

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Roman Peralta
Collector

The field Assignment member put to required filed in service call

I go to the administrator console and in Required Field this field doesn't appear.
I want this field change to required when the status of the service call change to completed or Closed.
Thanks,
4 REPLIES
George M. Meneg
Honored Contributor

Re: The field Assignment member put to required filed in service call

Hello Roman,

You can't make "assignment;member" required field for "Service Call Status" through Security/Prevention/Required fields/Service Call.

However you can create a UI rule that will be evaluated before the item is saved and Status is Completed or Closed and Assignment;member is empty. As action you will select "User Notification Message" and make sure with Severity "Error" in order to make mandatory to user to fill this field. If Message Notification Severity is Information or Warning the user will be able to ignore the requirement.
menes fhtagn
Roman Peralta
Collector

Re: The field Assignment member put to required filed in service call

Thanks for the orientation
George M. Meneg
Honored Contributor

Re: The field Assignment member put to required filed in service call

You should assign points to the answers to your questions.

See http://forums1.itrc.hp.com/service/forums/helptips.do?#28
menes fhtagn
Roman Peralta
Collector

Re: The field Assignment member put to required filed in service call

I did that
//Add this to "OnDomLoad" event